Returns & Refunds policy

At 23 Digital Solutions , we aim to deliver exceptional software and digital service solutions. Because our products are digital, non-tangible, and immediately accessible or executed upon delivery, we maintain a strict policy regarding refunds.

1. General Refund Terms for Digital Goods and Software

Final Sales: All purchases of software licenses, digital tools, custom code, and digital assets are final and non-refundable once access credentials, files, or deliverables have been generated or dispatched.

Service Orders: If you request to cancel a service before our team has initiated any setup, development, or strategic work, you may be eligible for a full refund minus third-party payment processing fees. Once work has commenced, no refunds will be issued.

2. Subscription Plans

Cancellation: You may cancel your subscription plan at any time through your account settings or by contacting support.

Billing Cycle: Canceling a subscription halts future automatic charges. However, you will retain access for the remainder of your current paid billing period, and no prorated refunds will be provided for unused time.

3. Technical Support and Exceptional Cases

We stand behind the quality of our software. A full or partial refund may only be considered under the following strict condition:

A major technical fault or bug prevents the core functionality of the software from operating as described, and our technical support team is unable to remedy the issue within seven (7) business days of receiving formal notification.

4. Chargebacks and Fraudulent Claims

Unauthorized chargebacks or fraudulent refund claims will result in immediate and permanent termination of software access, accounts, and associated project licenses.

5. Contact Us

If you have questions about this policy or require support with your account, please reach out to us:

Email: info@23ds.tech